4. Terms of Service

Last updated: October 17, 2026

Welcome to Merova & Lune!

These Terms of Service govern your use of our website, merovalune.com, and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable store policies.

Please read these terms carefully before using our services.

1. General Conditions

By using our website, you confirm that you are at least the age of majority in your place of residence or are using our services with appropriate permission from a parent or legal guardian.

You agree to use our website and services only for lawful purposes.

We reserve the right to restrict access to our services where reasonably necessary to protect our business, customers, or website security, subject to applicable law.

2. Product Information

At Merova & Lune, we aim to provide clear and accurate information about our products.

We make reasonable efforts to display product descriptions, colors, sizes, photographs, and other details as accurately as possible.

However, actual product colors may vary slightly depending on your screen settings, device, and lighting conditions.

We recommend reviewing product descriptions and sizing information carefully before placing an order.

Product availability, descriptions, and prices may be updated without prior notice. Such changes will not affect orders that have already been accepted, except where permitted by applicable law.

3. Pricing & Currency

Prices displayed on our United States storefront are generally listed in US Dollars (USD) unless otherwise indicated.

We reserve the right to update product prices, promotions, and discounts.

Any applicable charges will be displayed during checkout before you complete your purchase.

We make reasonable efforts to ensure pricing information is accurate.

If an obvious pricing or listing error affects your order, we may contact you to explain the situation and offer an appropriate resolution.

If we cannot fulfill an order due to such an error and the order is canceled, any payment already collected for the canceled items will be refunded.

4. Orders & Order Confirmation

When placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

After completing checkout, you will receive an order confirmation at the email address provided.

An order confirmation acknowledges that your order has been received but does not necessarily guarantee fulfillment.

Orders remain subject to successful payment processing, product availability, and reasonable fraud and security checks.

If we are unable to fulfill your order, we will notify you and arrange an appropriate refund for any unavailable or canceled items.

5. Order Cancellations & Limitations

We reserve the right to refuse, limit, or cancel orders where reasonably necessary.

This may include situations involving:

Incorrect or incomplete customer information
Unsuccessful payment authorization
Suspected fraudulent activity
Product availability issues
Obvious pricing or listing errors
Unusual or potentially unauthorized purchasing activity

If an order is canceled after payment has been collected, the applicable refund will be issued to the original payment method.

If you wish to cancel or modify an order, please contact us as soon as possible at info@merovalune.com.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

6. Shipping & Delivery

Merova & Lune offers free standard shipping to eligible addresses within the United States.

Our standard order processing time is approximately 1–3 business days.

After dispatch, estimated delivery generally takes 3–7 business days, depending on the destination and shipping circumstances.

Delivery timeframes are estimates and are not guaranteed.

Some orders may be shipped directly from our suppliers or fulfillment partners, including international locations such as China.

Orders containing multiple products may occasionally arrive in separate packages.

For complete information regarding processing times, delivery estimates, tracking, and international fulfillment, please review our Shipping Policy.

7. Returns, Refunds & Exchanges

We offer a 30-day return period for eligible purchases.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Returns are subject to the eligibility requirements and procedures described in our Returns & Refund Policy.

For standard change-of-mind returns, customers are responsible for applicable return shipping costs.

Depending on the product, returns may need to be sent to an international fulfillment location, including China.

If you receive a damaged, defective, or incorrect item, please contact our customer support team so we can review the issue and determine an appropriate resolution.

Nothing in these Terms of Service limits any consumer rights or remedies that cannot legally be excluded.

Please review our Returns & Refund Policy for complete information.

8. Payment Methods

We accept the payment methods displayed at checkout.

Depending on availability, these may include:

Major credit and debit cards
Shop Pay
Apple Pay
Google Pay
Other supported payment options

Payments are processed through our authorized payment service providers.

By completing a purchase, you confirm that you are authorized to use the selected payment method.

Payment transactions are subject to the applicable provider's terms and security procedures.

9. Customer Accounts

If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate and up-to-date account information.

If you suspect unauthorized access to your account, please contact us promptly.

We may take reasonable steps to protect customer accounts and prevent fraudulent activity.

10. Intellectual Property

The Merova & Lune name, branding, website design, text, graphics, photographs, and other website materials may be protected by intellectual property laws.

Such materials belong to Merova & Lune or their respective owners and licensors.

You may not reproduce, distribute, commercially exploit, or otherwise use protected website content without appropriate authorization, except where permitted by law.

11. Prohibited Activities

You agree not to use our website or services to:

Engage in unlawful or fraudulent activities
Violate applicable laws or regulations
Infringe intellectual property rights
Upload or distribute viruses, malware, or harmful code
Attempt unauthorized access to our systems
Interfere with website functionality or security
Collect personal information without authorization
Submit knowingly false or misleading information

We may restrict access or take appropriate action where necessary to protect our website and customers.

12. Third-Party Services & Links

Our website is powered by Shopify and may include services, applications, payment methods, or links provided by third parties.

These third-party services may operate under their own terms and privacy policies.

We encourage customers to review the relevant policies when using external services.

We are not responsible for independently operated third-party websites or content outside our control.

However, this does not limit any responsibility we have under applicable law in connection with purchases made from Merova & Lune.

13. Website Availability & Accuracy

We work to maintain an accessible, reliable, and accurate online shopping experience.

However, occasional technical issues, maintenance, service interruptions, or website errors may occur.

We may update or temporarily restrict website functionality when reasonably necessary for maintenance, security, or operational purposes.

We make reasonable efforts to correct identified errors promptly.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Merova & Lune will not be liable for indirect, incidental, or consequential losses arising from website interruptions or circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or restricted.

This includes any mandatory consumer protection rights or remedies applicable to your purchase.

15. Privacy & Personal Information

Your privacy is important to us.

We collect and process personal information to manage purchases, provide customer support, maintain website functionality, and operate our business.

For information about how we collect, use, share, and protect personal data, please review our Privacy Policy.

Our website uses Shopify and may integrate with other technology, fulfillment, analytics, and payment providers.

16. Applicable Consumer Rights

Merova & Lune serves customers in the United States and operates through an internationally connected ecommerce platform.

Depending on your location, certain local, state, federal, or other applicable consumer protection laws may provide additional rights.

Nothing in these Terms of Service is intended to waive, exclude, or restrict any mandatory rights or remedies available under applicable law.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Changes to These Terms

We may update these Terms of Service to reflect changes in our operations, policies, services, or legal requirements.

Updated terms will be published on this page with a revised last-updated date.

Changes will generally apply prospectively and will not retroactively alter agreed terms for completed purchases unless permitted by applicable law.

We encourage visitors to review this page periodically.

18. Contact Information

If you have questions regarding these Terms of Service, an order, or our store policies, please contact us.

Merova & Lune

Website: https://merovalune.com

Customer Support: info@merovalune.com

We appreciate your interest in Merova & Lune and look forward to providing you with a pleasant shopping experience.

Thank you for shopping with Merova & Lune.