9. FAQ Policy Page
Last updated: October 17, 2026
Welcome to Merova & Lune! We've answered some of our most frequently asked questions below to help make your shopping experience as simple and straightforward as possible.
Can't find what you're looking for? Our customer support team is always happy to help.
1. How Long Does Shipping Take?
Orders are typically processed within 1–3 business days.
Once your order has been shipped, estimated delivery takes 3–7 business days.
Please keep in mind that these are estimated delivery times. Occasional delays may occur due to carrier operations, holidays, customs processing, or other circumstances beyond our control.
2. Where Do You Ship From?
Some Merova & Lune orders are shipped directly from our suppliers and fulfillment partners, including international locations such as China.
This allows us to ship products without unnecessary handling or additional shipping steps.
Depending on your order, items may occasionally arrive in separate packages.
3. Do You Offer Free Shipping?
Yes! We offer free standard shipping across the United States to eligible delivery addresses.
There are no additional standard shipping charges for eligible orders, regardless of order value.
4. How Can I Track My Order?
Once your order has been dispatched, we'll send you shipping confirmation and tracking information by email when available.
Please allow some time for tracking updates to appear after your package has been handed over to the carrier.
If you need assistance tracking your order, feel free to contact us.
5. What Is Your Return Policy?
We offer a 30-day return policy on eligible purchases.
If you're not satisfied with your order, you can request a return within 30 days of receiving your item.
Returns are subject to the conditions outlined in our Returns & Refund Policy.
6. How Do I Request a Return?
Simply email our customer support team at:
Please include your full name, order number, and reason for the return. If your item arrived damaged, defective, or incorrect, please include clear photos.
Our team will review your request and provide the appropriate return instructions.
Please wait for our instructions before sending any items back.
7. Who Pays for Return Shipping?
For returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs.
Depending on the product, the designated return address may be outside the United States, including China.
We will provide the correct return address and instructions once your request has been reviewed.
For damaged, defective, or incorrect items, please contact us so we can arrange an appropriate resolution in accordance with applicable consumer protection laws.
8. When Will I Receive My Refund?
Once your return has been received and inspected, we'll notify you about the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to complete the transaction.
9. What If My Item Arrives Damaged or Incorrect?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
Include your order number, a brief description of the issue, and clear photos of the item.
We'll review the situation and help you with the next steps.
10. Can I Change or Cancel My Order?
If you need to change or cancel an order, please contact us as soon as possible.
We'll do our best to accommodate your request before your order enters fulfillment.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
11. Are My Payments Secure?
Yes. Payments are processed through secure payment providers using industry-standard security measures.
Merova & Lune does not directly store your full credit or debit card details on its own systems.
You can select from the payment methods available during checkout.
12. How Can I Contact Merova & Lune?
We're always happy to assist with questions about products, orders, shipping, or returns.
Merova & Lune Customer Support
Email: info@merovalune.com
Website: https://merovalune.com
We aim to respond to customer inquiries as promptly as possible during our regular support hours.
Thank you for shopping with Merova & Lune! 🤍