1. Shipping Policy

Last updated: October 17, 2026

At Merova & Lune, we aim to make your shopping experience simple and reliable, from the moment you place your order until it arrives at your doorstep.

This Shipping Policy explains how we process, ship, and deliver orders placed through merovalune.com.

Order Processing Time

Once your order has been placed, please allow 1–3 business days for processing.

During this time, we review your order, verify the shipping details, and prepare your items for dispatch.

Business days are Monday through Friday, excluding public holidays.

Shipping & Delivery Time

After your order has been processed and dispatched, estimated delivery typically takes 3–7 business days.

The estimated total timeframe, including processing, is therefore 4–10 business days.

Please note that delivery times are estimates, not guarantees. Delays may occasionally occur due to carrier operations, customs processing, high order volumes, holidays, weather conditions, or other circumstances beyond our control.

Free Shipping Across the USA

We are pleased to offer FREE standard shipping on orders delivered to eligible addresses within the United States.

There are no additional standard shipping charges for eligible orders at checkout.

We work with shipping partners to deliver orders as efficiently as possible. The carrier used may vary depending on the product, supplier, and delivery destination.

Direct Supplier Shipping

To keep our order fulfillment process efficient, some Merova & Lune products are shipped directly from our suppliers.

This means that certain orders may be dispatched from international locations, including China.

By shipping directly from our suppliers, we can avoid unnecessary handling and additional shipping steps.

If your order contains multiple items, they may occasionally arrive in separate packages.

Order Tracking

Once your order has been dispatched, tracking information will be provided by email when available.

Please allow some time for tracking updates to appear after the shipping carrier receives your package.

Shipping Address Accuracy

Please ensure that your shipping address is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at info@merovalune.com.

We will do our best to assist with address corrections before dispatch. However, changes may not be possible once an order has been shipped.

Shipping Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

If you have concerns about your delivery or your order has not arrived within the expected timeframe, please contact our customer support team.

We will gladly help you check the status of your shipment and explain the available next steps.

Questions About Your Order?

If you have any questions regarding shipping, delivery, or tracking, please feel free to contact us.

Merova & Lune Customer Support

Email: info@merovalune.com

Website: https://merovalune.com

We're happy to help and appreciate your patience and understanding.

Thank you for shopping with Merova & Lune!