3. Privacy Policy
Last updated: October 17, 2026
At Merova & Lune, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, or interact with our services through merovalune.com.
We encourage you to read this policy to understand how your information is handled and what privacy choices may be available to you.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect certain personal information, including:
-
Full name and contact information
-
Email address and phone number
-
Billing and shipping addresses
-
Order details and purchase history
-
Payment transaction and confirmation details
-
Customer service communications
-
Device information, browser type, and IP address
-
Website activity, including products viewed, cart activity, and interactions with our website
-
Marketing preferences and communication choices
We collect and process information necessary to operate our business, provide our services, and improve your shopping experience.
2. How We Use Your Information
We may use your personal information to:
-
Process and fulfill your purchases
-
Confirm orders and provide shipping updates
-
Respond to customer service inquiries
-
Manage returns, refunds, and exchanges
-
Improve our website, products, and services
-
Protect against fraud and unauthorized activity
-
Analyze website performance and customer interactions
-
Send promotional emails where permitted
-
Meet applicable legal, accounting, and tax obligations
We use personal information for legitimate business purposes and in accordance with applicable privacy laws.
3. Our Ecommerce Platform — Shopify
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services.
Shopify may collect, store, and process personal information to support website functionality, checkout, payments, order management, security, and other ecommerce services.
Depending on the Shopify services enabled, Shopify may also process information to improve shopping experiences, measure interactions, and support personalized services or advertising.
For more information, please review the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
You can also review Shopify's privacy controls at:
4. Payment Information
We use trusted payment service providers to process transactions securely.
Depending on the payment methods available at checkout, you may be able to pay using major credit or debit cards, Shop Pay, Apple Pay, Google Pay, or other supported payment options.
Payment information is handled by the relevant payment provider in accordance with its security practices and privacy policies.
Merova & Lune does not directly store complete payment card details on its own systems.
5. Sharing Your Information
We may share personal information with trusted service providers where reasonably necessary to operate our business.
These may include:
-
Shopify and ecommerce service providers
-
Payment processors
-
Shipping carriers and logistics partners
-
Product suppliers and fulfillment providers
-
Customer support services
-
Email marketing platforms
-
Analytics and advertising partners
-
Professional advisers and legal authorities when required
We share information for purposes such as completing transactions, delivering orders, providing customer support, improving services, and meeting legal obligations.
6. International Order Fulfillment
Some Merova & Lune orders may be shipped directly from our fulfillment partners or suppliers, including suppliers located outside the United States.
To process and deliver these orders, we may share necessary shipping and order information with our fulfillment partners.
This may include your name, delivery address, phone number, and purchased product details.
Information may therefore be processed in countries outside your country of residence, including China.
7. Marketing & Advertising
We may use marketing and advertising services to promote our products and better understand how customers interact with our website.
These services may include advertising platforms such as Meta (Facebook and Instagram), where enabled.
Advertising and analytics technologies may collect information about website visits, product interactions, and shopping activity.
We use these technologies subject to applicable privacy laws and customer privacy choices.
If you subscribe to our marketing emails, you may receive updates about new arrivals, special offers, collections, and store news.
You can unsubscribe at any time through the link provided in our emails or by contacting:
8. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to support essential website functionality and, where enabled, analytics, personalization, and advertising.
These technologies may help us:
-
Keep the shopping cart and checkout functioning
-
Remember website preferences
-
Understand how visitors use our website
-
Improve website performance
-
Measure marketing effectiveness
Certain cookies are necessary for the website to operate correctly.
Other cookies and tracking technologies may be subject to your consent or privacy choices, depending on your location and applicable laws.
You can manage cookies through your browser settings and through any privacy preference tools available on our website.
9. Your Privacy Rights & Choices
Depending on your location and applicable privacy laws, you may have the right to:
-
Request access to personal information we hold about you
-
Request correction of inaccurate information
-
Request deletion of eligible personal information
-
Request a copy of certain information
-
Withdraw consent where processing is based on consent
-
Object to or request restrictions on certain processing activities
-
Opt out of certain targeted advertising or data-sharing activities
Some privacy rights may be subject to legal exceptions or identity verification requirements.
To submit a privacy-related request, please contact:
Where applicable, customers may also use the privacy preference or data-sharing opt-out options provided on our website.
We will respond to eligible requests in accordance with applicable law.
10. Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) applies, we process personal information based on one or more appropriate legal grounds.
These may include fulfilling our contract with you, complying with legal obligations, pursuing legitimate business interests where permitted, or obtaining your consent where required.
For example, order and delivery information is generally processed to fulfill purchases, while certain optional marketing activities may rely on your consent.
Where applicable, you may also have the right to lodge a complaint with a relevant data protection authority.
11. Data Security
We take reasonable organizational and technical measures to help protect personal information against unauthorized access, misuse, loss, or disclosure.
We work with established ecommerce and payment service providers that maintain their own security measures.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
We encourage customers to protect their account information and contact us if they notice any suspicious activity.
12. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.
This may include completing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer needed, we take appropriate steps to delete or otherwise handle it in accordance with applicable law.
13. International Data Transfers
Because we use international ecommerce, payment, technology, and fulfillment providers, personal information may be transferred to and processed in countries other than the country where you reside.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
14. Third-Party Websites
Our website may contain links to external websites, payment services, or other third-party platforms.
These websites operate under their own privacy practices and policies.
We encourage you to review their privacy notices before providing personal information.
15. Children's Privacy
Our website is intended for a general adult shopping audience and is not directed toward children.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe personal information has been collected from a child improperly, please contact us so we can review the matter.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or legal requirements.
Any updates will be published on this page, along with a revised last-updated date.
We encourage customers to review this policy periodically.
17. Contact Information
If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.
Merova & Lune
Website: https://merovalune.com
Email: info@merovalune.com
We value your trust and appreciate the opportunity to assist you.
Thank you for shopping with Merova & Lune.