2. Returns and Refund Policy
Last updated: October 17, 2026
At Merova & Lune, we want you to shop with confidence and know exactly what to expect if you need to return an item.
This Returns & Refund Policy explains our 30-Day Money-Back Guarantee, return requirements, refund procedures, and exchange options.
This policy applies to purchases made through merovalune.com.
30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee on eligible purchases.
If you're not completely satisfied with your order, you may request a return within 30 days of receiving your item.
To start a return, please contact our customer support team at:
When submitting your request, please include:
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Your full name
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Your order number
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The email address associated with your order
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The reason for your return
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Clear photos if your item is damaged, defective, or incorrect
Our team will review your request and provide further instructions.
Return Authorization
Before returning an item, please contact us to request return authorization.
Once your return has been reviewed and approved, we will provide the correct return address and shipping instructions.
Please do not return items without receiving instructions from our customer support team.
Some returns may need to be sent directly to our international suppliers, including locations in China.
We will provide the appropriate return address before you ship your package.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs.
Depending on the product, the designated return location may be outside the United States, including China.
If your approved return requires international shipping, you are responsible for arranging and paying for delivery to the provided return address.
International return shipping costs may vary depending on the carrier, package weight, and destination.
For defective, damaged, or incorrect items, please contact us before arranging a return so we can review the issue and determine the appropriate solution.
Return Tracking
All standard approved returns must be sent using a shipping service that provides valid tracking information.
Once your return has been shipped, please email the tracking number to:
We recommend keeping your shipping receipt until your return has been completed.
Refunds for standard returns are generally processed after the returned items have been received and inspected.
If a returned package is lost during shipping and delivery cannot be confirmed, we may be unable to issue a refund, subject to applicable consumer protection laws.
Return Eligibility
To qualify for a standard return, items must be:
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Unworn and unused
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Unwashed
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In their original condition
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Free from stains, odors, damage, or alterations
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Returned with original tags and packaging where reasonably possible
Items showing signs of wear, washing, perfume, makeup stains, or other damage caused after delivery may not qualify for a standard return.
These conditions do not limit any rights you may have regarding defective or incorrectly supplied products.
Non-Returnable Items
Certain products may not qualify for change-of-mind returns, including:
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Gift cards
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Items clearly marked as final sale at the time of purchase
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Certain personal care or hygiene-related products
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Items that have been worn, washed, used, or altered
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Items that do not meet our standard return requirements
Any product-specific return restrictions will be communicated where applicable.
These exclusions do not affect any rights or remedies required by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Email: info@merovalune.com
Please include your order number, a description of the issue, and clear photographs of the product and packaging.
Our team will review the situation and help determine an appropriate resolution.
Depending on the circumstances, this may include a replacement, refund, or another remedy in accordance with applicable consumer protection laws.
Where a problem is caused by our error or a defective product, we will handle any applicable return shipping responsibilities as required by law.
Refund Processing
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If your return is approved, the eligible refund amount will be issued to your original payment method.
Please note that processing times may vary depending on your bank, credit card provider, or payment service.
Refunds will be processed within the timeframes required by applicable law.
Exchanges
If you would like to exchange an item for a different size or another available product, please contact our customer support team.
Email: info@merovalune.com
Exchanges are subject to product availability and our return requirements.
Our team will review your request and explain the available options, including any applicable return shipping costs.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at:
We will do our best to accommodate your request before your order has been processed or dispatched.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
If your order cannot be canceled, you may still be eligible to request a return after delivery under this policy.
Your Consumer Rights
Nothing in this Returns & Refund Policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be limited.
Where applicable consumer protection laws provide additional rights, those rights will take precedence over conflicting provisions of this policy.
Contact Information
For questions regarding returns, refunds, exchanges, or order cancellations, please contact us.
Merova & Lune Customer Support
Email: info@merovalune.com
Website: https://merovalune.com
We're happy to assist you and appreciate the opportunity to resolve any concerns regarding your order.
Thank you for shopping with Merova & Lune.